Privacy Policy

1. INTRODUCTION

CICS Americas, Inc. (“CICS,” “we,” “our,” or “us”) is committed to protecting personal data in accordance with applicable privacy and data protection laws, including United States federal and applicable state privacy laws (including the California Consumer Privacy Act as amended by the CPRA, where applicable), and Mexico’s Ley Federal de Protección de Datos Personales en Posesión de los Particulares (LFPDPPP).

This Privacy Policy explains how we collect, use, disclose, transfer, store, and protect personal information.

By accessing or using our website or services, you acknowledge that you have read and understood this Privacy Policy.

2. DATA CONTROLLER INFORMATION

CICS Americas, Inc.
8350 Ashlane Way, The Woodlands, TX 77382
United States

Email: privacy@cics-americas.com
Website: www.cics-americas.com

CICS acts as a Data Controller when determining the purposes and means of processing personal data. In certain certification or client engagements, CICS may act as a Data Processor on behalf of client organizations pursuant to contractual agreements.

3. PERSONAL INFORMATION WE COLLECT

We may collect personal information, including full name, company name, job title, email address, telephone number, mailing address, certification and training records, professional qualification data, and communications submitted via forms or correspondence.

We may automatically collect IP address, browser type, device information, referring URLs, pages visited, and session duration.

We use cookies and similar technologies for functionality, analytics, and security monitoring. Where required by law, we provide cookie consent mechanisms. We do not sell personal information.

4. PURPOSES FOR PROCESSING

We process personal information for purposes including responding to inquiries, administering certification and training programs, verifying credentials, managing client relationships, compliance with accreditation requirements, fraud prevention, legal compliance, and website improvement.

5. LEGAL BASIS FOR PROCESSING

Processing is based on consent, performance of a contract, compliance with legal obligations, or legitimate business interests depending on applicable jurisdiction. Where consent is required, it may be withdrawn subject to legal or contractual limitations.

6. SHARING OF PERSONAL INFORMATION

We may share personal data with accreditation bodies, certification scheme owners, our own IT service providers, and legal or regulatory authorities when required by law. All third parties are contractually obligated to safeguard personal data.

7. INTERNATIONAL DATA TRANSFERS

Personal data may be transferred across borders, including between the United States and Mexico. Appropriate safeguards such as contractual data protection clauses and access controls are implemented where required.

8. DATA RETENTION

We retain personal information only as long as necessary for certification validity periods, accreditation and audit requirements, contractual obligations, and legal compliance. Certification records may be retained for up to 7 years or longer if required by law or accreditation bodies.

9. YOUR PRIVACY RIGHTS

Under Mexico’s LFPDPPP, individuals may request Access, Rectification, Cancellation, or Opposition (ARCO rights).

Depending on U.S. state law, individuals may have rights to know, access, correct, delete, or opt out of certain data processing activities. To exercise rights, contact privacy@cics-americas.com. Identity verification may be required.

10. AUTOMATED DECISION-MAKING

CICS does not engage in automated decision-making or profiling that produces legal or similarly significant effects.

11. DATA SECURITY

We implement administrative, technical, and organizational safeguards to protect personal information. No method of transmission or storage is completely secure.

12. DATA BREACH NOTIFICATION

In the event of a data breach involving personal information, CICS will notify affected individuals and regulatory authorities in accordance with applicable law.

13. THIRD-PARTY LINKS

Our website may contain links to external websites. We are not responsible for the privacy practices or content of third-party sites.

14. CHILDREN’S PRIVACY

Our services are intended for professional and business use. We do not knowingly collect personal information from individuals under the age of 16.

15. POLICY UPDATES

We may update this Privacy Policy periodically. Changes will be posted with a revised “Last Updated” date.

16. CONTACT INFORMATION

For privacy inquiries or to exercise your rights:CICS Americas, Inc.